1. What we collect
- Identity data such as name, business name, role or title.
- Contact data such as email address, phone number, postal or billing address.
- Account and engagement data such as enquiries, briefs, proposals, service preferences, support requests, and feedback.
- Transaction data such as invoices, payments, and purchase history. Payments are processed by secure third parties. We do not store full card details.
- Technical and usage data such as IP address, device and browser details, pages viewed, referral source, session duration, and interactions. Collected through cookies and similar technologies.
- Marketing and communications data such as your consent preferences and the content you engage with.
2. How we collect personal information
- Directly from you, for example when you contact us, request a quote, sign a contract, or subscribe to updates.
- Automatically when you browse our website through cookies, pixels, tags, and analytics tools.
- From publicly available sources or third parties where permitted, for example ad platforms, CRM or analytics providers you authorise us to connect.
3. Why we collect and use personal information
- To provide and improve our services, deliver proposals, report on performance, and manage our relationship with you.
- To operate and secure our website, measure usage, and improve user experience.
- To send service messages and important updates.
- To send marketing communications that you can opt out of at any time.
- To comply with laws, manage risk, and prevent fraud or misuse.
4. Legal bases for processing
We process personal information where it is necessary to perform an agreement with you, to comply with legal obligations, for our legitimate business interests that are not overridden by your rights, and with your consent where required.
5. Cookies and similar technologies
We use cookies and similar tools to operate the site, remember preferences, analyse traffic, and measure campaigns. You can control cookies in your browser settings. Blocking some cookies may impact site features.
- Strictly necessary cookies for essential functions and security.
- Analytics cookies for aggregated statistics, for example Google Analytics 4.
- Advertising and retargeting pixels where used, for example Google, Meta, LinkedIn.
Some third parties may rely on their own cookies under their privacy policies. You can learn more or opt out through their settings and industry tools.
6. Disclosure to third parties
We may share personal information with the following, only as needed:
- Trusted vendors and processors that help us deliver services, for example hosting, analytics, CRM, billing, and support providers.
- Advertising and marketing platforms, only where you have asked us to manage your campaigns.
- Professional advisers, and government or law enforcement authorities where required by law.
- Another party in connection with a business restructure or sale, subject to confidentiality.
7. International transfers
Our suppliers and platforms may store or process information outside Australia. Where this occurs we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, including through suitable contractual safeguards.
8. Retention
We keep personal information only for as long as needed for the purposes set out in this policy, to meet legal and tax requirements, and to resolve disputes. When no longer required, information is de-identified or securely deleted.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, or unauthorised access. No method of transmission or storage is fully secure. If a data breach is likely to cause serious harm, we will act in line with the Notifiable Data Breaches scheme.
10. Your choices and rights
- Access and correction: You can request a copy of your personal information and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
- Marketing: You can opt out of marketing emails by using the unsubscribe link or contacting us.
- Cookie controls: Manage cookies in your browser and through platform preference tools.
We will respond to requests within a reasonable time. We may need to verify your identity before actioning a request.
11. Children
Our website and services are intended for business users. We do not knowingly collect personal information about children under 16.
12. Links to other sites
Our website may contain links to third party websites. We are not responsible for their privacy practices. Review their policies before providing personal information.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page and will apply from the date it is posted.
14. Contact us
If you have questions or wish to exercise your rights, contact:
The SEO Globe
ABN 82 884 975 667
Email: support@theseoglobe.com
Website: theseoglobe.com
Location: Melbourne, VIC, Australia.